Returns & Exchange Policy

Sample Orders: 30 days from delivery date
Bulk Orders (10+ units): 14 days from delivery date
Standard Retail Orders: 30 days from delivery date

All returns must be initiated by contacting our team within the specified timeframe. Custom and sale items are final sale.

To be eligible for return, your sheitel must meet these requirements:

• Unworn: Never worn outside, even for try-on purposes
• Unaltered: No cutting, styling, coloring, or modifications
• Intact Lace: Lace front must be completely uncut and undamaged
• Original Packaging: Must include all original tags, care instructions, and protective packaging
• Odor-Free: No exposure to smoke, perfume, or strong scents

Note: Cutting the lace automatically voids return eligibility. We recommend consulting with our specialists before any alterations.

Immediate Action Required:

• Contact us within 48 hours of receiving your order
• Provide photos in natural lighting showing the color discrepancy or defect
• Include your order number and detailed description

For Bulk Orders: Our QA team provides pre-shipment color matching verification. If discrepancies occur despite our inspection, we offer expedited resolution including replacement or refund.

For Manufacturing Defects: Full refund or replacement at no cost when reported within 7 days with photographic evidence.

Yes! Exchanges are available for different sizes, colors, or styles within the same product line.

Exchange Process:

• Contact our team to verify availability of desired item
• Return original item following our return guidelines
• Receive replacement with free shipping on exchanges
• Exchange timeframe follows same policy as returns (14-30 days)

Note: Price difference may apply for different product tiers. Custom orders cannot be exchanged.

The following items are final sale and cannot be returned or exchanged:

• Custom Sheitels: Any made-to-order or personalized specifications
• Altered Items: Wigs that have been cut, styled, colored, or modified
• Cut Lace: Once lace is trimmed, the item becomes final sale
• Clearance/Sale Items: Products marked as final sale or clearance
• Toppers & Accessories: Hair toppers, clips, and care products (hygiene reasons)

Recommendation: For custom orders, we strongly suggest ordering a standard sample first to verify color, texture, and quality expectations.

Simple 3-Step Process:

• Step 1: Contact our team via email at info@levwigs.com or call +1 (555) 123-4567
• Step 2: Receive return authorization (RA) number and shipping instructions within 24 hours
• Step 3: Ship item with tracking (we provide prepaid label for defects; customer pays for standard returns)

For Wholesale Buyers: Use your dedicated B2B support channel for priority processing and direct access to your account manager.

Refund Timeline: Refunds processed within 5-7 business days after receiving and inspecting returned item.

Standard Returns: FREE returns with no restocking fees for unworn, unaltered items in original condition.

Return Shipping:

• Customer pays return shipping for standard returns
• We provide FREE prepaid return label for defective items or our errors
• Wholesale bulk orders receive free return shipping on first return

Exceptions:

• Items with cut lace cannot be returned (see condition requirements)
• Worn or altered items are not eligible for refund
• Missing original packaging may result in partial refund