We stand behind the quality of every LEV sheitel. Our team crafts each wig with meticulous attention to detail and inspects it before shipping. Therefore, if your purchase does not meet your expectations, we offer returns and exchanges to ensure your peace of mind.
Your satisfaction is our priority. In addition, we understand that purchasing a sheitel is a significant investment, so our team works to make your shopping experience with LEV Wigs as risk-free as possible.
To qualify for a return or exchange, please make sure your item meets the following criteria:
Note: We cannot accept returns for custom-made or personalized items. This includes wigs with specific cap measurements, custom colors, or special requests made during ordering.
First, follow these steps to request a return:
If you prefer to exchange your item for a different style, size, or color, the process is simple:
First, follow the same return steps above, and clearly indicate in your return request that you would like an exchange. Then, specify the replacement item you would like, and we will place it on hold pending inspection of your return.
Exchange Shipping: Once our team approves your return, we will ship the replacement item to you. If there is a price difference, we will either refund the difference or charge the additional amount. Return shipping costs for exchanges are the responsibility of the customer.
Important: However, exchanges depend on availability. If the requested item is out of stock, we will offer alternatives or issue a store credit.
After we receive and inspect your returned item, we will process your refund within 5-7 business days. Then, we will credit the refund to the original payment method used for the purchase.
Please note that while we process the refund promptly, your bank or credit card company may require additional time to post the credit to your account. As a result, the final posting time may vary by financial institution and remains beyond our control.
Once we process your refund, you will receive a confirmation email. Keep this email for your records.
For clarity, we cannot accept returns or exchanges for the following items:
If your item arrives damaged or defective, please contact us immediately. We take quality control seriously and, therefore, will make it right.
Reporting Process:
Contact us within 48 hours of delivery at info@levwigs.com with clear photos of the damage or defect. In addition, include your order number in the email subject line.
Resolution:
After we verify the damage or defect, we will offer a replacement at no additional cost or a full refund, including return shipping. We will also arrange pickup for the damaged item or provide prepaid return shipping.
Important: Do not attempt to repair or alter a damaged item yourself, as this may void your warranty. Meanwhile, keep all packaging materials until we resolve the issue.
At LEV Wigs, every piece is meticulously hand-crafted and personalized. This artisanal approach requires time and precision.
Share your story or vision with us, and our dedicated advisors will accompany you throughout your bespoke creation journey.
Your privacy matters. All information is kept strictly confidential.