Returns and Exchange Policy

Our Commitment

We stand behind the quality of every LEV sheitel. Our team crafts each wig with meticulous attention to detail and inspects it before shipping. Therefore, if your purchase does not meet your expectations, we offer returns and exchanges to ensure your peace of mind.

Your satisfaction is our priority. In addition, we understand that purchasing a sheitel is a significant investment, so our team works to make your shopping experience with LEV Wigs as risk-free as possible.

Return Eligibility

To qualify for a return or exchange, please make sure your item meets the following criteria:

How to Initiate a Return

First, follow these steps to request a return:

Exchange Process

If you prefer to exchange your item for a different style, size, or color, the process is simple:

First, follow the same return steps above, and clearly indicate in your return request that you would like an exchange. Then, specify the replacement item you would like, and we will place it on hold pending inspection of your return.

Exchange Shipping: Once our team approves your return, we will ship the replacement item to you. If there is a price difference, we will either refund the difference or charge the additional amount. Return shipping costs for exchanges are the responsibility of the customer.

Refund Timeline

After we receive and inspect your returned item, we will process your refund within 5-7 business days. Then, we will credit the refund to the original payment method used for the purchase.

Please note that while we process the refund promptly, your bank or credit card company may require additional time to post the credit to your account. As a result, the final posting time may vary by financial institution and remains beyond our control.

Once we process your refund, you will receive a confirmation email. Keep this email for your records.

Non-Returnable Items

For clarity, we cannot accept returns or exchanges for the following items:

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We take quality control seriously and, therefore, will make it right.

Reporting Process:

Contact us within 48 hours of delivery at info@levwigs.com with clear photos of the damage or defect. In addition, include your order number in the email subject line.

Resolution:

After we verify the damage or defect, we will offer a replacement at no additional cost or a full refund, including return shipping. We will also arrange pickup for the damaged item or provide prepaid return shipping.