Last updated: April 2026
Every LEV sheitel is crafted with meticulous attention to detail and inspected before it ships. A sheitel is a significant investment, so if your purchase does not meet your expectations, this page explains exactly what can be returned or exchanged, how to obtain a Return Authorization Number, and when your refund is processed.
Return eligibility
To qualify for a return or exchange, please make sure your item meets all of the following criteria:
- The item is unused, unworn, and in its original condition.
- All tags and the original packaging are intact and undamaged.
- Your return request is submitted within 14 days.
- The original purchase receipt or order confirmation is available.
- The item has not been altered, styled, or treated with products.
Custom and personalized orders: we cannot accept returns or exchanges for custom-made or personalized items. This includes wigs made to specific cap measurements, custom colors, or other special requests placed when ordering.
How to request a return
A return moves through four steps in order. Please wait for your Return Authorization Number (RAN) before shipping anything back.
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01
Request authorization
Contact our customer service team at [email protected] with your order number and the reason for the return, or send the request with the form below. We will reply with a Return Authorization Number (RAN) and shipping instructions.
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02
Package the item
Package the item securely in its original packaging. Include all tags, accessories, and the original receipt, and write the RAN clearly on the outside of the package.
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03
Ship the return
Ship the item to the address we provide. We recommend a trackable shipping method with shipping insurance. Return shipping costs are the responsibility of the customer unless the return is due to our error.
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04
Inspection and processing
Once we receive and inspect the item, we process the return within 5–7 business days and notify you of the outcome by email.
Exchanges
If you prefer to exchange your item for a different style, size, or color, follow the same return steps above and clearly state in your request that you would like an exchange, specifying the replacement item. We place the replacement on hold pending inspection of your return.
Exchange shipping: once your return is approved, we ship the replacement item to you. If there is a price difference, we either refund the difference or charge the additional amount. Return shipping costs for exchanges are the responsibility of the customer.
Exchanges depend on availability. If the requested item is out of stock, we offer alternatives or issue a store credit.
Refunds
After we receive and inspect your returned item, we process your refund within 5–7 business days and credit it to the original payment method used for the purchase.
Please note that while we process refunds promptly, your bank or credit card company may require additional time to post the credit to your account. The final posting time varies by financial institution and remains beyond our control.
Once your refund is processed, you receive a confirmation email — please keep it for your records.
Non-returnable items
For clarity, we cannot accept returns or exchanges for the following:
- Custom-made or personalized sheitels
- Wigs that have been worn, styled, or altered
- Items without original packaging or tags
- Pieces damaged by improper care or misuse
- Final sale or clearance items (clearly marked at the time of purchase)
- Return requests submitted after the 14-day window
Damaged or defective items
If your item arrives damaged or defective, contact us immediately. We take quality control seriously and will make it right.
Reporting the issue: email [email protected] within 48 hours of delivery with clear photos of the damage or defect, and include your order number in the email subject line.
Resolution: after we verify the damage or defect, we offer a replacement at no additional cost or a full refund, including return shipping. We also arrange pickup for the damaged item or provide prepaid return shipping.
Please do not attempt to repair or alter a damaged item yourself — this may void your warranty. Keep all packaging materials until we resolve the issue.
Returns & Exchange Support
Request a return, an exchange, or order help
Send your order number and what you need. Return and exchange requests should be submitted within the 14-day window. For damaged or defective items, email [email protected] within 48 hours of delivery with clear photos and your order number in the email subject line.