Frequently Asked
Questions

Our minimum order quantity for wholesale orders is 10 pieces per style. This allows us to maintain consistent quality while offering competitive pricing for our partners. We understand that different retailers have varying needs, so we offer flexibility in mixing styles within your order. For new wholesale partners, we recommend starting with our sample program to evaluate product quality before placing larger orders. Contact our sales team for detailed pricing tiers based on volume.

Yes, we strongly encourage ordering sample sheitels before committing to wholesale quantities. Sample orders allow you to evaluate hair quality, construction, and styling firsthand. We offer samples at retail pricing with a credit toward your first wholesale order when you place a minimum order of 10 pieces. Our sample program includes one piece per style you are interested in, giving you a comprehensive view of our product range. Sample orders typically ship within 3-5 business days.

Custom sheitel orders start with a consultation where we discuss your specific requirements including hair type, length, density, cap construction, and styling preferences. We accept detailed specifications, reference photos, or even physical samples to match. Our custom production typically takes 6-8 weeks depending on complexity and current production schedule. We provide progress updates throughout the process and send photos for approval before final shipping. Custom orders require a 50% deposit with balance due upon completion.

LEV Wigs uses exclusively premium European hair sourced from reputable suppliers in Russia, Ukraine, and neighboring regions. Our European hair is selected for its natural texture, luster, and durability that closely matches natural Jewish hair textures. We never use synthetic or processed hair blends in our sheitels. All hair undergoes rigorous quality control to ensure consistent texture, color matching, and minimal tangling. Our European hair collection includes virgin, remy, and grade options depending on your budget and quality requirements.

Silk top sheitels feature a silk base that creates the appearance of hair growing directly from the scalp, offering the most natural hairline and parting. Lace top sheitels use fine lace material that is virtually undetectable when properly installed, offering a lighter weight option with excellent ventilation. Silk tops are preferred for clients who prioritize maximum scalp realism, while lace tops are ideal for those seeking lighter weight and easier customization. We offer both constructions in various sizes and hair types.

Yes, all LEV Wigs products are certified kosher according to strict halachic standards for Jewish wig requirements. Our kosher certification process ensures that every aspect of production — from hair sourcing through manufacturing and styling — adheres to Jewish law regarding hair used in wigs. We work with reputable certifying organizations and maintain detailed documentation for each batch. We can provide certification documentation upon request for wholesale orders.

Standard shipping times vary by destination. Domestic orders within China typically arrive within 2-3 business days. International orders to North America and Europe generally take 7-14 business days via express shipping. We offer expedited shipping options that can reduce delivery time to 5-7 business days for urgent orders. All orders include tracking information so you can monitor your shipment's progress. We work with reliable international carriers including DHL, FedEx, and UPS.

Yes, LEV Wigs ships globally to over 80 countries including major markets in North America, Europe, Israel, Australia, and South Africa. Our team handles customs documentation, commercial invoices, and any required certificates of origin to ensure smooth customs clearance. We recommend checking your country's specific import regulations for hair products. International orders include full tracking and insurance coverage.

Proper care extends the life and beauty of your LEV sheitel significantly. We recommend gentle washing every 4-6 weeks using sulfate-free shampoo specifically formulated for human hair wigs. Condition thoroughly and allow to air dry on a wig stand away from direct heat. Brush gently starting from the ends and working upward to prevent breakage. Store your sheitel on a proper wig stand when not wearing to maintain its shape and prevent tangling. For deep conditioning, we recommend professional treatments every 3-4 months.

Yes, our European hair sheitels can be styled and colored just like natural hair. You can use heat styling tools including flat irons, curling irons, and blow dryers on low to medium heat settings. For color services, we recommend working with professional wig stylists experienced with European hair. The hair can be lightened up to 2-3 levels without compromising quality, though we always recommend strand testing first. If you plan significant color changes, consider ordering from our color customization service instead.

Standard stock orders may be returned within 14 days of delivery for exchange or store credit, provided the sheitel is in original, unworn condition with all tags and packaging intact. Custom orders and personalized items are non-returnable as they are made to your exact specifications. We carefully inspect all returns before processing. For wholesale orders, we offer replacement for manufacturing defects found within 30 days of delivery. Contact our customer service team to initiate a return or exchange.

Customer satisfaction is our top priority at LEV Wigs. If your sheitel does not meet your expectations, please contact us immediately so we can address the issue. For quality concerns, we offer replacement, repair, or exchange options depending on the specific situation. Our team will work with you to understand what did not meet your expectations and find the best solution. We stand behind the quality of our products and want every customer to be completely satisfied. Please reach out within 7 days of receipt for the best resolution options.